Critical Information Summary
upstream tech | ABN: 39 159 555 889
upstream SIM-Only
Mobile Phone Service
Information About This Service
Service description
This mobile phone service is a “SIM-Only” service for use with an existing mobile phone handset. This service is provided with no lock-in contract and has a 1-month minimum term.
Hardware requirement
You will require an unlocked mobile phone to use this service. Our service is SIM only and does not include a mobile phone.
What's included
- All calls to mobile phones and standard fixed phones within Australia
- All SMS & MMS within Australia
- Voicemails
- Calls to 13,1300 and 1800 numbers
- An amount of mobile data per the pricing section below next
Information About The Pricing Of This Service
Charges monthly and per unit pricing
| Plan / GB Allowance | Cost per month | Cost per GB |
|---|---|---|
| Extra Small - 5GB | $19.00 | $3.80 |
| Small - 20GB | $49.00 | $2.45 |
| Medium - 80GB | $59.00 | $0.74 |
| Large - 120GB | $69.00 | $0.56 |
| Extra Large - 200GB | $89.00 | $0.45 |
Minimum charges
The minimum charge for this service is equivalent to 1 monthly charge.
International calling
International destinations are charged in addition to the charges outlined here. For details of call costs to specific international destinations visit here: International Calling Chargers
Excess data usage
Excess data top-ups will automatically be added to a service at a cost of $10/GB.
Other Information About This Service
Usage and spend management
upstream has spend management tools that are designed to assist you in managing your spending. You can check your monthly usage in your MyAccount Portal.
The My Account portal can be found at: https://myaccount.upstreamtech.io
International roaming
Our plans cannot be used while overseas.
International Roaming is extremely expensive and we recommend using a local SIM.
Coverage
upstream acts as a reseller and uses parts of the 4G and 3G mobile network and capabilities of Optus. To see coverage maps please request a copy from your Account Manager.
This mobile plan uses parts of the Optus 3G and 4G mobile network. upstream is responsible for the service to you (the Consumer) and is not affiliated or related to Optus.
Billing
We will bill you in advance for the monthly charge. Your first bill will include charges for part of the month from when you took up your plan until the end of that billing cycle, as well as the monthly charge in advance for the next billing cycle. Your bill will be sent via email only.
Customer service contact details
Phone: 1300 366 165
Email: support@upstreamtech.io
Monday - Friday, 9am-5pm Canberra time.
Dispute resolution process
If you are dissatisfied with the outcome of your customer service request and wish to take the matter further, a complaint should be made in writing. For more information see our complaints handling policy.
Telecommunications Industry Ombudsman
If you are dissatisfied with the outcome of your complaint following the Complaints Handling Policy, you may contact the TIO (Telecommunications Industry Ombudsman) for independent mediation.
The TIO can be found at www.tio.com.au/making-a-complaint or by calling 1800 062 058.
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