upstream Cloud Softphone

Please Note: upstream Cloud Softphone can only be used with our Hosted PBX Plans.  It is not compatible with our SIP trunking plans.

Cloud Softphone can be downloaded at the following links:

For iOS devices Click Here

For Android devices Click Here

Make sure before you start that you have a PBX Extension available on your account (portal.upstreamtech.io). To create an extension in your upstream account, click on PBX Extensions, and then 'Add Extension'.

Now click 'Edit' on the Extension you've created. Here,you'll be able to enable 'Cloud Softphone', and a QR Code will appear. 

Note: this option will only appear if there is no other device registering to the Extension

Once the app is installed on your device, Opening that app should prompt you to Scan the QR

You can find a guide detailing the most regularly used features at Cloud Softphone Usage Guide

If you are having issues with Cloud Softphone not connecting to push server when app is closed on Android devices due to a complex network or firewall, the following link will help:
faq.cloudsoftphone.com/ip-sipis
Alternatively, if the firewall supports it, you can create a DNS group object to resolve all IPs for all.sipis.acrobits.cz
White list this fixes the cloudsoftphone handoff.

 If you have any troubles making and receiving calls from here on in, please give upstream a call on 1300 366 165.