Call Recording and Monitoring Legal Requirements

In Australia, there is current legislation applicable to the recording and monitoring of phone calls. 

This legislation varies by state and has different requirements for different circumstances.  In some cases it may not be legal for your to use call recording or monitoring features at all.

It is your responsibility to ensure that your use of upstream product features and functions is compliant with any relevant legislation.

upstream accepts no responsibility for misuse of, or implementation of these features and functions that may be deemed unlawful or the subject of any criminal or civil matter.

The ACMA provides a fact sheet that may provide a starting point to understand the legal requirements of using these features:

upstream intends for this information to be used as a guide only and it does not constitute legal advice, nor should it be relied upon as a substitute for legal advice.

We strongly recommend seeking independent legal advice before the use of call recording or monitoring features.