Mobile number pre-porting verification process – upstream

What is Mobile Number Pre-Porting Additional Identity Verification?

Prior to initiating the port of a mobile service number, upstream must confirm that the person requesting the port is the rights of use holder of the mobile number to be ported.

Why do we perform Pre-Porting Additional Identity Verification?

In line with the new Telecommunications (Mobile Number Pre-porting Additional Identity Verification) Industry Standard 2020 that came into effect on 30 April 2020, we have to verify the identity of the person requesting the mobile porting.

This step protects consumers like you from unauthorised ports and the high level of harm that can result from mobile porting fraud.

What do we do for Pre-Porting Additional Identity Verification?

When you request to move your mobile number to upstream our agents will confirm that you have immediate access to the mobile device associated with the mobile number you wish to port. We will then send you a 6-digit verification code via SMS so we can verify that you, as the owner of the service are authorising the port.

Simply, quote the code you’ve been sent and we’ll begin the porting process. Please note this code expires after 5 mins.

What do I do if I believe my mobile number has been fraudulently ported?

If you suspect that your mobile number has been fraudulently ported, we recommend that you immediately contact the following:

Australian Federal Police or your relevant State or Territory Police,
Government services that may assist you in this regard
1. www.scamwatch.gov.au/ or;
2. www.idcare.org
Your financial institution
upstream