Firstly, Factory reset the Modem. Do this by using a paper clip press the modem’s reset button for about 10 seconds.
If using FTTP/FTTC/Wireless plug an Ethernet cable into UNI-D1 on your NBN connection box into the red port on the back of the modem. If UNI-D1 does not work, try all ports.
- If using FTTN/FTTB plug a telephone cable from the wall socket into the DSL port on the modem.
On a device connected to the Telstra Smart Modem, go to a web browser and search http://mygateway or http://192.168.0.1.
If either of these addresses don't work Click this link to locate your modems IP on your network.
- When you have logged into the modem web configure page, navigate to the broadband tab.
- Type in your credentials in the Username/Password fields.
- Click save on those settings. The modem should now be connected to the internet.
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